Clear answers before you start a job.
Photo purchases, edit rules, and payment for real estate teams using FOCAL RAYS.
Photos
5 answersWhat counts as one photo?
One photo is one successfully delivered standard edit of one source file: Editorial, Vibrant, Twilight, or Golden Hour, as a JPEG with the long edge up to 7680 pixels. Asking for another version of the same photo uses another photo. The pay-as-you-go price and both packs include that same edit.
How do I buy photos?
A new customer can try 10 photos free, once, with no card. After that, pay as you go is C$0.40 per photo with a 10-photo minimum (C$4), the Studio Pack is 100 photos for C$35, and the Volume Pack is 500 photos for C$160. Prices are in Canadian dollars before tax. Purchases are one-time and do not renew.
Do purchased photos expire?
No. Purchased photos stay on your account until you use them. The 10 free photos are separate and are not taken out of a pack.
Can I use photos across properties?
Yes. The balance is on your account. You can spend it across sessions and properties.
What happens if an edit fails?
Email support@focalrays.org with the job. If no photo was delivered, we restore that photo so you can retry without buying another.
Plans
3 answersAre there monthly plans?
No. Pay as you go and both packs are one-time purchases. Nothing renews automatically.
Who is this built for?
Real estate agents, photographers, agencies, and luxury property teams that need polished listing images without a slow manual editing cycle.
What edit modes are included?
Editorial, Vibrant, Twilight, and Golden Hour. Each photo is analyzed individually, then edited with a preservation-first prompt so scene contents stay intact.
Editing
3 answersWhat does the AI change?
Perspective, color and white balance, and lighting or exposure. It does not invent, remove, or rearrange property contents unless an approved cleanup is explicitly allowed.
How long does a batch take?
Jobs run in the background after upload. Timing depends on batch size and queue load. You can leave the page and return to the job when results are ready.
What file types can I upload?
JPEG, PNG, WebP, and TIFF for the editor. Downloads are JPEG, with the long edge up to 7680 pixels. Larger uploads are scaled to that size. Free tools separately handle RAW, HEIC, AVIF, and common delivery prep.
Payments
2 answersHow do I pay?
Checkout is Stripe-hosted. The summary names the option, the photo quantity, and the one-time price. A cancelled or failed payment does not add photos.
What if I need a refund?
Read the refund policy at https://www.focalrays.org/legal/fulfillment/#refunds. Delivered photos are generally non-refundable. Email support@focalrays.org with the job if a result is not usable.
Ready for the next listing?
Try 10 free edits first, no card. Then C$0.40 per photo, from 10 photos, or a one-time pack. Nothing renews.